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Product Overview
Evans/Lindsay is a market leader in the TQM field. James Evans, a well-known author, is the current president of the Decision Sciences Institute. With his past experience as an examiner for the Malcolm Baldrige Award, the entire book is heavily influenced by the framework and essential content of the Malcolm Baldrige National Quality Award criteria. The authors believe the principles of total quality, as reflected in the Baldrige Award, provide the best overall synthesis of the concept of quality. Management and Control of Quality presents an up-to-date, managerially-oriented, integrated view of quality management while also blending in a variety of technical topics.
